W.A. Logistics Limited, Terms & Conditions

  1. Obligations of the 'Trainee Driver' (a Trainee Driver is classed as anyone who has paid or left a deposit – the Registration Fee – for any training course offered by W.A. Logistics Limited):

    1. The Trainee Driver will provide full and accurate information to W.A. Logistics Limited at all times.
    2. The Trainee Driver will be in possession of all necessary legal driving documents at all times while undergoing a course with W.A. Logistics Limited.
    3. On the day of their Theory or Practical driving test, the Trainee Driver will provide the Theory Test centre and DSA examiner with a form of photographic ID, their current driving licence, the correct entitlement, and, where appropriate, a valid Theory Test pass certificate. If these conditions are not met, the Trainee Driver will fail the particular test and will forfeit all fees paid to W.A. Logistics Limited in relation to it.
    4. If at any time the Trainee Driver is considered by W.A. Logistics Limited or its accredited Training Partners to be under the influence of alcohol or illegal drugs, the course will be terminated and all relevant fees will be forfeited. Any job offers made by W.A. Logistics exclude drivers or trainees who have 'Drink Driving', 'Dangerous Driving' or more than nine endorsement points on their licence.
    5. It is the responsibility of the Trainee Driver to ensure that the correct provisional entitlement has been added to his or her driving licence by the DVLA. Any Trainee Driver without the correct entitlement on their licence is not legally allowed to train and all monies paid towards that course will be forfeited.
    6. It is the responsibility of the Trainee Driver to ensure that their driving licence is valid. If a Trainee Driver is banned from driving at any point during any course, any monies paid towards their course are non-refundable.
    7. It is the responsibility of the Trainee Driver to attend his or her training course on the dates provided. If the Trainee Driver wishes to change the agreed dates they must provide at least twenty-one days' notice or this will be treated as a cancellation.
    8. If a trainee driver fails a DVLA medical, any fees paid are refundable excluding any cost which may have been incurred by W.A. Logistics Limited.
    9. Whilst attending any course with W.A. Logistics Limited or their Training Partners, the Trainee Driver must conduct him/herself in an appropriate manner. W.A. Logistics Limited reserve the right to terminate a course without notice should they, in their reasonable discretion, decide that a Trainee Driver has acted or behaved inappropriately, including but not limited to verbal and physical abuse towards W.A. Logistics Limited staff, Training Partner staff or DSA staff. If a Trainee Driver wishes to appeal such a decision they should do so to Andrew Ferguson, Unit 62, 60 Westbury Hill, Westbury-on-Trym, Bristol, BS9 3UJ.

  2. Training with W.A. Logistics Limited:

    1. Provided the minimum Registration Fee (£100) has been paid, Trainee Drivers are entitled to a DSA Theory Test (one Multiple Choice test and one Hazard Perception test). W.A. Logistics Limited will book and pay for this on behalf of the Trainee Driver. In the event of failing either element of the Theory Test, the cost of any subsequent Theory Retests are the responsibility of the Trainee Driver – W.A. Logistics Limited can book Theory Retests but a booking fee applies (Trainee Drivers should contact W.A. Logistics Limited for details of these costs).
    2. The minimum course length of a C or C+E course will be seventeen and a half hours which could be run between three and six days, including the duration of the test. LGV Courses will last between three days and fifteen weeks depending on the course chosen.
    3. A training day can start from different times throughout the day, with the Trainee Driver spending between three and eight hours at the wheel driving.
    4. Training may be carried out on a one-to-one or two-to-one basis depending on the training location.
    5. In the event of the training vehicle breaking down, W.A. Logistics Limited will arrange for the Trainee Driver to have further training to make up for the lost time. This will be at a time convenient for the Trainee Driver and at no extra cost.
    6. In the event that a course is cancelled due to instructor illness, W.A. Logistics Limited will rebook the course for an alternative date convenient for the Trainee Driver and at no extra cost. No refund for the course will be offered.
    7. In the event that a trainee fails to complete or attend their course for whatever reason, including but not limited to certified sickness, then all course fees will be forfeited.
    8. The Trainee Driver will accept that if the HGV instructor believes that the Trainee Driver is not fit to take his or her LGV Practical test for reasons of safety, the Trainee Driver will be informed and the test re-scheduled at the Trainee Driver's expense.
    9. Any complaints about the LGV course should be directed to Customer Services and preferably sent by Recorded or Special Delivery. W.A. Logistics Limited will endeavour to reply within twenty-one working days.
    10. All course dates / test dates / Retests / Theory Test dates will be confirmed in writing/email by W.A. Logistics Limited or the DSA. If no written confirmation is received please contact W.A. Logistics Limited on ANDREW'S BUSINESS PHONE NUMBER. Without written confirmation of your course you will have no proof of having booked.

  3. Payment terms:

    1. Course fees include a Registration Fee of £100, which is non-refundable unless the booking is cancelled within seven days of the original payment (unless pursuant to clause 4(b) below). The Registration Fee covers three months access to an online Theory Test training tool, Theory Test fee, course registration, DVLA licence and medical documents.
    2. Course fees vary – Trainee Drivers should contact W.A. Logistics Limited directly for details of current course fees. Course fees will be guaranteed for twenty-eight days from the date of the first payment.
    3. Course fees must be paid in full twenty-one days prior to the course commencement date.

  4. Cancellation and refund policy:

    1. Notwithstanding the remainder of Section 4: if the Trainee Driver cancels the booking within seven days of paying the Registration Fee, then monies paid will be refunded in full, provided the Trainee Driver returns the Starter Pack in the same condition in which it was received, and provided the booking was placed without face-to-face contact. Clause 4(a) is in accordance with the 'Distance Selling Regulations, 2000'. Cancellations must be made in writing and sent by Recorded or Special Delivery post to W.A. Logistics Limited, Unit 62, 60 Westbury Hill, Westbury-on-Trym, Bristol, BS9 3UJ.
    2. The term 'Course Bookings' and 'Booking' applies to Trainee Drivers who have made a full or part-payment on any course sold by W.A. Logistics Limited. In accordance with the Distance Selling Regulations, Amended 2005, if your online Theory Test training account has been accessed, your training is deemed to have begun. The seven-day 'cooling off' period outlined in clause 4(f) no longer applies – any refund requests received within seven days where a Theory Test account has been accessed will be subject to the deductions outlined in the remainder of Section 4.
    3. All requests for cancellations must be made in writing and sent by Recorded or Special Delivery post to the address stated above. The timescale for refunds will begin from the proof of postage date on the letter as applied by Royal Mail. For cancellation requests sent by standard mail, the timescale for refunds will begin from the date the letter is received by W.A. Logistics Limited.
    4. Once a cancellation letter has been received, W.A. Logistics Limited will acknowledge this in writing within four working days. Further communication will outline the date and amount of any refund payment to be made.
    5. Any approved refund will be returned to the Trainee Driver twenty-eight working days from receipt of the request (see Clause 4(c) for clarification on when the timescale begins).
    6. Refunds are subject to the following cancellation fees, based on the time between first transaction and cancellation request (these are in place because W.A. Logistics Limited make block bookings for Trainee Drivers in advance of course dates):
      • Cancellation requests received seven days or fewer after booking: no cancellation fee applies, though a £40 disbursement charge applies;
      • Cancellation requests received after seven days: a cancellation fee of fifty per cent applies;
      • Cancellation requests received after six calendar months: a cancellation fee of one hundred per cent applies.
    7. Some policies are non-refundable.
    8. Trainee Drivers can attend the course(s) they have purchased up to six months from their purchase date. Any courses not taken with a six-month period from purchase will become null and void, and no refunds will apply. If the Trainee Driver contacts W.A. Logistics Limited in writing before the end of the six-month period, however, they may still take their training course. The current, or latest cost of training will apply, and any additional fees must be paid together with an administration charge of HOW MUCH? to extend the Trainee Driver's course for a further six months.
    9. If a Trainee Driver has had their course dates confirmed in writing (via post, email or SMS), no refund is available. If genuine medical reasons preclude the Trainee Driver from attending the course, then on the production of suitable proof, W.A.Logistics Limited will endeavour to re-book the Trainee Driver on other course dates if possible. This change of dates will incur a booking fee. Similarly, if a Trainee Driver has had their course dates confirmed in writing but then finds him- or herself unable to attend their course, it may be possible to rearrange it. Such a change will incur an administration fee – please contact W.A. Logistics Limited for current prices.
    10. If a Trainee Driver has purchased a 'Back-to-Back' course consisting of both C and C+E courses, then the following terms apply:
      • Any cancellation of any element of the Back-to-Back course is subject to the terms of 4(e) and 4(f) detailed above;
      • If the Trainee Driver has attended the C portion of their course, then any cancellation of the C+E course is subject to the same terms of points 4(e) and 4(f) above. The cancellation timescale in this instance will start from the date the Trainee Driver requests cancellation of their C+E course. The Distance Selling Regulations, 2000, will not apply in this instance, so the remaining course will be subject to a ten per cent cancellation fee;
      • Trainee Drivers are permitted to use monies originally earmarked for C+E courses to fund additional Category C training, Retest. Such changes are dependent on written permission from the trainee driver and will incur an administration fee which must be paid before the transfer can take place – please contact W.A.Logistics Limited for current prices.
    11. If a Trainee Driver has purchased a Drivers Pre course then the following terms apply:
      • Drivers Pre courses are non-refundable. Trainee Drivers are booked and have places reserved far in advance;
      • Once a Trainee Driver has received written confirmation of their Drivers Pre course they may change their course dates by applying in writing at least twenty-one days before the course start date. Such a change will incur an administration fee – please contact W.A. Logistics Limited for current prices;
      • Changes to Drivers Pre course dates can only be requested on a maximum of two occasions.
    12. Medicals: if a Trainee Driver fails their DVLA medical, and copies of the DVLA rejection letter are received by W.A. Logistics Limited, then all course fees paid by the Trainee Driver are refundable (less the cost of any courses already taken). Important medical note: it is the DVLA, not the examining doctor, who decides the outcome of the medical examination. The Trainee Driver must return the completed D4 form to the DVLA, whose Medical Board reviews the submission and decides whether or not to grant a provisional licence.
      Correspondence from the examining doctor will not be admissible as evidence for a refund of course fees; only correspondence from the DVLA can be accepted for a refund based on medical grounds.
    13. All refunds requested under Section 4 are subject to the Trainee Driver returning the 'Starter Pack' to W.A. Logistics Limited in the same condition in which it was sent to the Trainee Driver. The Starter Pack consists of online Theory Test training account access information, three months' access to an online Theory Test training account plus D2 and D4 licensing forms. If the materials described are not returned as new, if the online Theory Test training account has been accessed, and/or if a Theory Test has been taken, then £100 will be deducted from any refund due. This is in addition to any cancellation fee outlined in 4(f) and 4(g). As the online Theory Test training account is, in effect, set up upon registration, any refund request received after seven days will be subject to a £100 deduction.
    14. If your online Theory Test training account has been accessed, a charge of £100 will be incurred whenever you cancel your course. This does not affect your Statutory Rights under the Distance Selling Regulations, 2000.
    15. Any refunds applied to a credit card will be subject to a three per cent card-handling fee.

  5. Confidentiality and Data Protection:

    1. W.A. Logistics Limited will keep confidential any information which the Trainee Driver supplies to it in connection with this agreement, with the exception of basic personal details which may be shared with Training Partners and potential employers as part of the placement service provided by W.A. Logistics Limited.
    2. W.A. Logistics Limited will be responsible for ensuring that the processing of personal data complies with the Data Protection Act, 1998.

  6. Other Terms:

    1. This agreement is governed by English law. Both W.A. Logistics Limited and the Trainee Driver submit to the exclusive jurisdiction of the English and Welsh courts in relation to any dispute concerning this agreement.
    2. By paying the Registration Fee, the Trainee Driver agrees to be bound by the above Terms and Conditions.

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